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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is press the Help button, which is present on each page. A context menu will appear. It contains elaborate information about all the actions that you can carry out on that particular page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich collection of how-to videos illustrating how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you searching for, have a peek at our extensive FAQ database, which contains questions asked by real users and provides real solutions. We constantly update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, you can contact our great team of support engineers available 24-7 and eager to assist you with any query. Each trouble ticket you open will be replied to within 60 minutes (the average support ticket response time is only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 73404

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com